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No I am not a big whale, I spent about a thousand, not thousands. But before going into the negatives, allow me to say thank you for doing a fairly descent job at getting rid of hackers from SSP. That said, I feel like that is all you have done.

blade and soul: another whale leaving

No I am not a big whale, I spent about a thousand, not thousands.  But before going into the negatives, allow me to say thank you for doing a fairly descent job at getting rid of hackers from SSP.  That said, I feel like that is all you have done.

 

Issues:

1) Lag - This is what did it for me.  The arena lag (as well as other places but this is what did it for me) is just unbearable.  And don't you even dare blame my ISP. I have a top-notch connection with an average of 30ms ping in EVERY [email protected]#$ OTHER GAME except blade and soul.  The only time I even get near a 100ms is if I connect to an east coast server from west coast, or if I use a VPN to play Korean or Chinese games.  However, when my actual ping is greater connecting to a server in Texas than it is to connecting to a server in Seoul, Korea, you as a company have a problem, not me, and to have the audacity to blatantly deny it makes you look as pathetic as the government when they were denying the drone program.

 

2) Every bloody day I log on, as sure as death and taxes, there are spammers.  If you as a company cannot spend $40 an hour out of the 17 million that you've earned to hire a GM to monitor the chat, then you as a company are not worth my time any longer.

 

To the customer service people, thank you, because you folks are really fast on answering tickets.  While I understand that it is not always possible to resolve every issue, at least you try as much as you can and I can respect that.  I understand that some responses are copy and pasted, but as a player, I felt like I was always talking to a human being who at least tried to address the problem in a relatively fast manner.

 

blade and soul: another whale leaving

 

To the people doing the live streams, ... are you people even reading the chat?  No? Maybe you should.  When we are spelling out a problem for you and your answer along the lines of "well uum, haha well hehehehe you see rofl hehe hi hi, we already looked into it and hehe haha our dev team thinks it's just fine", I guarantee  you, that will only fuel the already existing animosity within the chat room.  Take off your rose colored goggles and actually try to listen.

 

To the dev team.  I know what a hard job you have.  No, people will not appreciate what you do, because they cannot even fathom just how difficult it is to solve the simplest of issues.   They do not understand just how difficult, challenging, and demanding your job is, with countless deadlines, stress, demands, priorities.  I understand that you guys are working hard.  However to the management, I urge you folks listen to the people screaming bloody murder.  We had hackers in SSP and your answer was to remove the weapons, not the hackers.  We had issues with the friend invites from bots and have asked for a feature to disable friend invites. You have given us a sloppy 1 line of code that effectively executes the command /block name_here, which may I add, doesn't even ban the account, just the player, so spammers are free to make 10 more accounts and spam those.  We have asked for a latency meter.  You gave us a crappy time difference calculator that calculates the time difference between when I cast the spell and your crappy server actually registers it.  ...Seriously...?  The list goes on and on.

 

Lastly to the forum mods.  I hate you guys (no offense) but you seriously do a religiously darn good job.  If I may suggest, just remember that before you ban a post, that is an angry customer right there who is about to become even angrier.  I wish you guys were assigned to the in-game chat.  Perhaps many would not have left if that was the case because it's a mess out there.

 

This really is a shame because I love the character outfits and design in this game, but the way publisher handles the game is just too much.  All right, time to release the trolls!

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